Job Title

Customer Service Administrator

Job Description

Customer Service Administrator
(# Job Number: 1402816)
Position Summary: A Penske Customer Service Administrator provides vehicle preventative maintenance scheduling/appointment support for designated PTL service locations. This position has regular customer contact and requires complex decision-making in a real-time environment. Ensure scheduled work is aligned with shop capacity and customer preferences/requirements. Responsible for maintaining accurate customer contact information for all push notifications in the Customer Rolodex.
Major Responsibilities:
Using multiple systems while interacting with customers over the phone, this position will:
* Preventive Maintenance (PM) Scheduling: Determining how to match the shop requirements with those of our customer on a unit by unit, day to day and hourly basis. How to best level load the PM work schedule for the service locations.
* Additional service needs must be scheduled and/or communicated to the shop.
* Customer contact setup: Customer Rolodex requires research into bill group and location number requirements based on requests/inquiries from customers, sales dept., district staff, etc.
* Ongoing maintenance of customer contacts: contacting all customers with clear email failures and/or fax number failures and obtain/update system with accurate contact information.
* Other projects and tasks as assigned by manager
Qualifications
* 3 years of customer service experience is required
* Strong phone communication is required
* Ability to learn necessary general knowledge of trucks and components in order to interface with customers regarding maintenance issues.
* College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, Microsoft Access and Savvion).
* Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.
* Must have excellent organizational skills.
* Ability to work flexible hours if required depending on locations serviced.
* Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
* The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly lift and /or move up to 25lbs/12kg. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
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Desired Skills and Expertise

High School or equivalent

Industry

Customer Service

Experience

2 - 5 years

Job Type

Full Time

Salary / package

Not Specified